Field Collection Officer - Semarang (Home Credit)

Join Home Credit Indonesia as a Field Collection Officer in Semarang and play a pivotal role in ensuring smooth financial operations by conducting on-site customer visits and verifications. This position is ideal for detail-oriented professionals with strong interpersonal skills who are passionate about delivering exceptional customer service. With a competitive salary ranging from Rp 4,000,000 to Rp 7,000,000 per month, this role offers a unique opportunity to grow within a dynamic and innovative financial institution.

As a Field Collection Officer in Semarang, you will be responsible for visiting customers to collect payments and verify loan agreements. Your daily tasks will include conducting thorough assessments, documenting all interactions, and ensuring compliance with company policies. This role not only provides a stable income but also offers the chance to build a strong network within the financial sector. Home Credit Indonesia is committed to fostering a supportive and collaborative work environment, making it an ideal place for professionals seeking to advance their careers.

📋 Tanggung Jawab Pekerjaan

• Conduct on-site customer visits to collect payments and verify loan agreements.
• Document all interactions and transactions accurately using the company's software, such as SAP and Salesforce.
• Ensure compliance with company policies and regulatory requirements.
• Provide exceptional customer service by addressing customer concerns and resolving issues promptly.
• Collaborate with the collection team to achieve daily and monthly targets.
• Maintain accurate and up-to-date records of all customer interactions.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Adhere to the company's code of conduct and ethical standards.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar role within the financial services industry.
• Strong interpersonal and communication skills to build and maintain positive relationships with customers.
• Proficiency in using SAP and Salesforce for documentation and record-keeping.
• Detail-oriented with a keen eye for accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation for on-site visits.
• Fluency in both English and Indonesian languages.
• Bachelor's degree in Business Administration, Finance, or a related field.

🛠️ Keahlian

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