Customer Service Specialist (Fintech & OJK Compliance) - Jakarta Raya

Join PinjamanGo, a leading fintech company in Indonesia, as a Customer Service Specialist (Fintech & OJK Compliance) in Jakarta Raya. In this contract role, you will play a pivotal role in delivering exceptional customer experiences while ensuring compliance with OJK regulations. Our company is dedicated to revolutionizing the financial services industry in Indonesia, and we are looking for a passionate and detail-oriented professional to join our team.

As a Customer Service Specialist, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing support through various channels such as phone, email, and chat. You will work closely with our product and compliance teams to ensure that our customers receive accurate and compliant information. This role offers a unique opportunity to work in a fast-paced, dynamic environment while making a tangible impact on our customers' lives.

If you are a seasoned professional with a strong background in customer service and a deep understanding of fintech and OJK compliance, we invite you to apply for this exciting opportunity. Join us at PinjamanGo and be part of a team that is shaping the future of financial services in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through various channels, including phone, email, and chat.
• Provide accurate and compliant information to customers, ensuring they understand the terms and conditions of our financial products.
• Work closely with the product and compliance teams to resolve complex customer issues.
• Monitor customer feedback and identify trends to improve our customer service offerings.
• Ensure compliance with OJK regulations and internal policies.
• Document all customer interactions and maintain accurate records.
• Collaborate with cross-functional teams to develop and implement customer service strategies.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the fintech industry.
• Strong understanding of OJK regulations and fintech compliance.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software, such as Salesforce or Zendesk.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Fluency in both English and Indonesian, with excellent written and verbal communication skills.

🛠️ Keahlian

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